Enjoy a Private Indoor Pool and Home Theater Room - Sleep...
 
 
 
 
Property Details
Property Type: Cabin
Bed/Bath: 3/3.50
Sleeps: 12
Pets: No
Smoking: No
Rental Rates:

$425 - $822 per night

$2,576 - $4,276 per week

$12,836 - $16,383 per month

 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
Description
Enjoy a Private Indoor Pool and Home Theater Room - Sleeps 10!

*** This Cabin is located about 30 minutes from Downtown Gatlinburg and 25 minutes from Elk Springs Resort in the Marantha Gated Subdivision in Cosby, TN. Just minutes from the Cosby Entrance to the Great Smoky Mountain National Park.

Your group will love your special getaway in the Cherokee Pool Lodge, a 3 bedroom and 3 and 1/2 bath pool cabin with 3 king master suites, 3 jacuzzi tubs, a sleeper sofa and twin bunk bed.

Enjoy relaxing under your covered deck and enjoying your morning coffee. Once the kids arise the play will begin in the indoor heated pool, private theater room, or shooting pool on the pool table.

Prepare in cabin meals in the fully equipped kitchen with plenty of dining space and gas grill. Free WIFI, washer/dryer, local and long distance are included for your convenience.
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Bedroom Layout:
Middle Level - King Suite - King Bed - Sleeps 2
Upper Level - King Suite 1 - King Bed - Sleeps 2
Upper Level - King Suite 2 - King Bed - Sleeps 2
Upper Level - Theater Room - Single Bunk - Sleeps 2
Upper Level - Theater Room - Queen Sleeper- Sleeps 2
Upper Level - Theater Room - Queen Sleeper- Sleeps 2

Bedding Configuration: 3 King, 2 Sleeper Sofa, 1 Bunk

Additional Features:
* Business: Nearby ATM, Nearby Bank, Nearby FedEx, Nearby Internet Cafe, Nearby Post Office, Free High Speed Internet
* Convenience: Nearby Golf Course, Nearby Grocery, Near National Park, Free Wireless Internet, Free Local and Long Distance
* Entertainment: Pool Table, Indoor Heated Pool, Home Theater w/ 10' Screen, Multicade Arcade Game
* Geographic: Secluded
* Kitchen: Blender, Coffee Maker, Cookware, Full Kitchen, Ice Maker, Microwave, Mixer, Refrigerator, Toaster, Dishwasher
* Living: Air Conditioning, Ceiling Fans, Central Air, Fireplace, High Speed Internet, Ironing Board, Linens, Washer & Dryer, 3 King Sized Beds, 2 Queen Sized Sleeper Sofas, 1 Twin Bunk Bed
* Outdoor: Covered Deck, Fire Pit
 
 
 
 
 
 
Map

This map is intended to be used as a reference only. Please confirm the exact location with the property owner or manager.
 
 
 
 
 
 
Availability

Owner/Manager last updated on 09/18/2018

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Rates
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Deposits: For details please check rates and availability.
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Amenities
Amenities
  • ·Air Conditioning
  • ·Fireplace
  • ·High-Speed Internet
  • ·Full Kitchen
  • ·High-Speed Internet
Appliances
  • ·Blender
  • ·Coffee Maker
  • ·Dishwasher
  • ·Microwave
  • ·Refrigerator
  • ·Toaster
Activites
  • ·Golf
 
 
 
 
 
 
Reviews
 Property Reviews 
Cherokee Pool Lodge August 2018
Tara T. from Lebanon, VA recommends this property.
Stayed for 2 days in August, 2018
At 2 p.m. (on check in day) we were contacted that the cabin would not be ready at the scheduled 3 p.m. time. We were not allowed to check in until after 5 p.m. The staff was great though and very nice. We had to wait around with groceries in our car since we had planned on checking in at 3. We did not complain but were not overall satisfied with this. The cabin was missing sheets for the four pull out sofas. We were just lucky that my family prepares for all situations and had extra blankets to cover these. I did suggest during checkout that extra sheets be provided during future stays. This cabin is 45 minutes from Pigeon Forge and/or Gatlinburg. I did not realize this when booking the cabin or I would have picked one a little closer. The nearest store is a Dollar General about ten minutes away. Overall, the actual cabin was nice and very clean. The staff was very friendly and courteous.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your honest review, Tara. We appreciate your feedback, as it helps to ensure we are constantly improving. We are very sorry if you were unable to check-in right at 3 p.m. However, we do send out an email prior to arrival noting to all of our guests that check-in begins at 3 p.m. We typically do not start releasing cabins until this time. We did receive your suggestion upon your check out regarding the sheets and blankets. This was sent to our housekeeping team for review. Please keep in mind, we do offer 24/7 staff assistance during your stay if anything is not up to par. We do have several cabins to choose from, and I'm sure one of our experienced Sales Representatives will be happy to help you find a cabin for your next visit that will not only meet but exceed your expectations.
 
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Review of Cherokee Pool Lodge
A guest from Haysi, VA recommends this property.
Stayed for 3 days in July, 2018
My family and I had a wonderful stay.The roof leaked, but we put a pot and towels on the floor to catch the rain. We could have used some extra lighting in the kitchen area. Overall our stay was wonderful.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your wonderful experience with us, Barbara. We are delighted to hear you and your family enjoyed your stay. Thank you for bringing this to our attention. We notified the maintenance department, as they will certainly want to check this. Please do not hesitate to contact us during your stay should an issue such as this occur in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience this may have caused and hope you will consider staying with us again in the future.
 
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Deluxe Cabin with Everything
A guest from Union, SC recommends this property.
Stayed for 4 days in July, 2018
We had a wonderful experience at Cherokee Pool Lodge. The private indoor pool was quite large and a perfect depth for children (4 feet). The theatre room was comfy and provided easy entertainment (watching movies as well as the ability to watch YouTube videos). The video game machine had many old school game options (such as Donkey Kong, Frogger, and Pac Man). The kitchen table was huge and could easily seat a large family. The cabin was clean. The jacuzzi tubs were a wonderful addition to each bedroom. The hot tub was also clean and nice for a soak (great view from this room). TV?s were everwhere. We were able to keep cool from the summer heat with the AC. We used the grill every day we were there. The bedrooms were large. The pool table was fun and in good condition. It was only about a twenty minute drive to downtown Gatlinburg and a 15 minute drive to the Walmart in Newport (groceries). Kitchen was stocked with all equipment we needed. Plenty of towels were provided. I appreciated the dish washer and washer/dryer (no vacation laundry when we got home). They called and checked on our satisfaction multiple times. We were warned of bears in the area, but we never saw any. We did not use the outdoor fire pit, but it was nice and located about ten yards from the cabin. Overall, we were very satisfied with our experience.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your wonderful experience with us, April! We are delighted you were able to enjoy so many of the amenities at Cherokee Pool Lodge. It sounds like you chose the perfect cabin! We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
 
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Awesome Cabin!!
A guest from Alma Center, WI recommends this property.
Stayed for 4 days in July, 2018
We loved our time at this cabin. It was so nice to have the pool, which was a perfect temp. The home was clean and well stocked. The only issue we saw was a lack of blankets. There were sheets for the spare beds, but only one extra blanket. It wasn't a big deal though, as we brought some with us! The huge kitchen table was so nice and the three big bedrooms was a great hit! The resort made sure to keep us up to date on check-in and check-out and even notified us in advance about bears in the area (we did see a bear cub out of front door which was kind of cool). Overall, it was a great place to stay! We would for sure come back!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful review, Shelley! It is a pleasure to hear that you enjoyed your recent cabin stay. You certainly chose a great cabin with some fantastic amenities to take some time away and relax from the hustle and bustle of everyday life. We are very sorry if there were not enough blankets for you and your family. Please don't hesitate to contact us during your stay. We love assisting our guests, and we would be have been happy to send someone out with extra blankets. We look forward to your next visit with us, and please keep in mind as repeat visitors you will enjoy 10% off all future bookings!
 
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Disappointed
A guest from Mount Washington, KY does not recommend this property.
Stayed for 3 days in June, 2018
Our initial impression was positive. The cabin was beautiful. It was definitely everything I thought it was going to be on the surface. However, this place is expensive and so I expected certain things I suppose. However let me just list what all was wrong. The air conditioning went out. Yes on the second floor it was 90° in the house because the air went out and it was out from 11pm to till 3pm the next day. They did send someone out. Maintenance was very pleasant. However it did take a while to cool back off again. The TV above the hot tub did not work. The dartboard not only did not have batteries in it however all except for two of the darts were broken. The lamps were broken at the bedsides.. You could tell there are areas where there was dirt and cobwebs. The baseboards were dirty. Also unfortunately the movie theater receiver went out and we couldn?t use it for one if he days we were there. The projection is absolutely abysmal. It is in no way impressive. I would?ve rather of just had a large television. Once it was fixed which did take a large majority of the day it was too hot because the air was broken. I suppose the worst part is that when I called management I wasn?t really offered anything until I left and then I was given a 10% discount. To be classified as a ?luxury cabin? there were very cheaply made and poorly maintained items. The owner clearly does not invest much money to maintain the property. I?m not sure if the other cabins operated by this company are as poorly maintained. I just want to warn others. Save your hard earned money. The indoor pool was the only saving grace for the kids and we are grateful for that.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We appreciate your honest review, Kalista. We are sorry to hear you were disappointed in these aspects of your stay. Your review certainly concerns us. It alarmed us, to be quite honest. This is certainly not our standard as this cabin continuously gets 5-Star reviews. We were able to look into these issues and would like to clarify some important details, as they seem to be left out in your review. A technician was sent out to address each issue that was reported to us, and it appears as though each was taken care of. I have taken the time to report the concerns not mentioned during your stay, and I can assure you they will be addressed. Although management does not typically consider refunding for issues that are resolved, they did, in this case, compensate for your disappointment. We are pleased that the children enjoyed the indoor pool, and we hope that you will give us another opportunity to show you a true 5-star visit in the future. Thank you for sharing your thoughts.
 
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Amazing week
A guest from Whitesburg, KY recommends this property.
Stayed for 2 days in June, 2018
We had an amazing weekend with family and friends! The cabin was very clean and spacious! The kids loved the pool and theater! We will definitely be visiting again! We definitely made some awesome memories

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such an exceptional get-away, Tracey! We are delighted to hear you made so many lasting memories. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
 
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Very nice
Eddie J. from Scott Depot, WV recommends this property.
Stayed for 4 days in May, 2018
Nice cabin. Kids loved the pool. Location was a bit far from gatlinburg and pigeon forge.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for taking the time to share your experience with us, Eddie. While we are happy you enjoyed your stay, we are disheartened to hear the location was not ideal for you and your family. Please contact us when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding the perfect cabin in a location that will better meet your needs. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
 
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Happy birthday to me
A guest from Villia Road, 37207 recommends this property.
Stayed for 3 days in April, 2018
Everything was great it was warm we made smores omg I have to come again it was something I'll never forget wish it was cheaper but it was fun

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a special celebration, Jacqueshia! It was our pleasure to serve you, and we hope you will visit us often. Please keep in mind, as repeat visitors you will receive 10% off all future bookings. Hurry back, new memories are waiting to be made!
 
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Cherokee Pool Lodge
A guest from Asheville, NC recommends this property.
Stayed for 2 days in April, 2018
We had a great time. The cabin was clean and had everything we needed. The toaster wasn't working, but we called and a really nice man from maintenance brought us a new one. The neighborhood was quite and the location was great. It's located right off the main road to get into the "busy" part of Gatlinburg. We loved the pool, hot tub, and theater room. We had a blast!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Crystal, we really appreciate your feedback. As always, we are pleased to have our guests share their cabin getaway experience with us, as it helps us to improve our services. With so many cabin amenities to enjoy, I'm sure you never wanted to leave the cabin. We hope you hurry back soon for more Smoky Mountain memory making!
 
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Great Family Vacation Rental Outside of Town!!
A guest from Edenton, NC recommends this property.
Stayed for 8 days in March, 2018
We enjoyed our family vacation rental at Cherokee Pool Lodge!! We really enjoyed the pool and the kids loved the theater room!! We did not get much use out of the hot tub as it was all the way upstairs and the first time we got in, we had to clean up the water that splashed out of it (not an easy process). Even though we did enjoy the cabin, it did take us a while to get checked in due to the fact that the cabin did not start getting cleaned until almost 5:00pm. The furniture does look worn and the bunk bed mattresses are wiry. The cabin needs a really good cleaning as there was thick dust seen in a lot of places including the bathtubs....Overall, we loved the cabin and the location!! We traveled into Gatlinburg/Pigeon Forge every day. Dollywood and Dolly Parton's Stampede are a must see!! Peddler's Steakhouse was GREAT!! Elk Springs Resort was great to work with and we plan to book through them in the future.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
It is great to hear that you and your family enjoyed your recent visit to Cherokee Pool Lodge, Sharon. With a great location and top-notch amenities, this cabin is perfect for a mountain getaway. It is definitely a hidden gem! It is regrettable that you were not able to enjoy the hot tub. This cabin is set up to have a drain in the floor and we do provide a squeegee so that water can be easily pushed to said drain. We apologize for the delay in your check-in, however, we do state in our agreement that our process for check-in begins at 3 p.m. For the inconvenience, it appears that our customer service team granted a noon check out for you and your family. I have forwarded your concerns regarding the furniture to the proper department to be reviewed and replaced if needed. We certainly agree, these attractions are great and are perfect for the entire family. We look forward to serving you again in the future and please don't forget to mention you are a repeat visitor to receive your 10% discount. Thank you for sharing your thoughts!
 
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Multiple Mishaps
A guest from Anna, IL does not recommend this property.
Stayed for 7 days in March, 2018
I have stayed with Elk Springs prior and have had no issues. Unfortunately, I did not have the same experience this time. I have learned that it is not only an issue with Elk Springs but also the owners of the cabin and lack of keeping the cabin up to date. Simple things were needed such as a new toaster (one that was there didn't work), grill desperately needed clean, there were large hard areas in the carpet, holes in the carpet. Then, the exhaust fan in the pool was not working thus leaving a large hole for cold air to poor in. We were unable to swim in the pool the first few nights due to this. Thankfully, towards the end of the trip the air outside started to warm and we were able to swim some. Next, the hot tub, apparently was not dosed with chemicals prior to our arrival leaving me to wonder if it was even cleaned between use. Two days after arrival (and after use) we discovered the hot tub to have a slime film along the edges. We discovered the chemical holder to be completely empty and covered in this same slime coating. Elk springs didn't bat an eye at this. My daughter ended up with a UTI a few days later... coincidence? The Jets in one of the tubs didn't work and maintenance "fixed" this but didn't check before they left if it actually worked and when we went to use it we found it was still not in working order. The cabin itself was dirty. Dust piles on the windows, dirty dishwasher, splash stains on the walls of the theater room, ect. The property itself was covered in debris from plastic bags to red Solo cups to cigar read wrappers. Very disappointing and will be bringing our business elsewhere. My boyfriend had a cabin booked for us in April but after this experience we cancelled.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We certainly appreciate your feedback, Maggie. We truly care about the quality of your stay and your feedback is very important to our success. We have reported these issues to our housekeeping supervisor as well as our maintenance team so each can be addressed. It appears as though the hot tub was emptied, cleaned, and sanitized prior to your arrival; we do have photo evidence of each hot tub cleaning for our records. We keep these photos to ensure the safety of our guests. We are very sorry you ran into these issues, but I can assure you we will be addressing each one. I do show that our staff did fix the temperature of the pool as soon as it was reported to us. We do keep the pool temperature set between 75-82 degrees. We are aware that each person has their own definition of comfort in regards to this, and we are here 24/7 for our staff if the settings need to be adjusted. It is regrettable that you will not be joining us in the future. Please know it was not our intention to disappoint you.
 
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Relaxing and Fun Place
A guest from Greenville, OH does not recommend this property.
Stayed for 2 days in March, 2018
Exceptionally relaxing and an excellent place to spend quality family time away from home. Well equipped with indoor swimming pool, hot tub, 3 whirlpools for each of the king bed master suites and beautiful view of the surrounding mountains. Highly recommend the Cherokee Pool Cabin.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your fantastic review, Yancy. We are pleased that you had such a fun stay at Cherokee Pool Lodge! We certainly agree, this area is beautiful and there are plenty of amenities for the entire family. We hope you will make plans to visit again very soon! Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new adventure awaits!
 
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Amazing !!!!
Precious O. from Cincinnati, OH recommends this property.
Stayed for 3 days in February, 2018
The cabin was beautiful ! We had a wonderful time. The staff was nice and whenever I called they would answer . We had trouble with the theatre tv but we called and staff was there within 15 minutes ! The indoor pool was amazing . I would recommend this cabin !

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your fantastic review, Precious! Cherokee Pool Lodge is definitely a great cabin to spend with family and create lasting memories together. The pool is a great way to relax and with all the other top-notch amenities, I am sure that everyone stayed quite busy. We are pleased that our staff could be of assistance to you and that everything was handled in a timely manner. Thank you for any and all recommendations and we hope you will make plans to visit Elk Springs again very soon. Please keep in mind, as a repeat customer you will enjoy 10% off all future bookings!
 
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Cherokee Pool Lodge Vacation
A guest from New Orleans, LA does not recommend this property.
Stayed for 6 days in February, 2018
Great week with family! Love being with my people...cabin was nice, but I believe just being together with family is what made our week! Would choose a different cabin next time!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful review, Joy. As always, we love hearing about great family experiences. You certainly chose a great cabin to relax and create lasting memories together. With it's remote location and top-notch amenities it is perfect for large families or group gatherings. We look forward to your next visit and please don't forget to mention you are a repeat customers at the time of your next booking; you will receive 10% off! Hurry back, new memories are waiting to be made!
 
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Cherokee Pool Lodge- Christmas vacation
Barbara F. from Raleigh, NC recommends this property.
Stayed for 6 days in December, 2017
pro's- beautifully laid out cabin- everyone was in a private arealoved the theater room, the great room and the kitchen table- large enough to act as a counter and eating table/game tableneighborhood was private and quiet- the distance from town did not present any problem, but would try to get closer in next timeCustomer service was amazing! They answered your call immediately and addressed our 1 issue of a burned out light bulb very promptlyCons: When the temperature went below 30 degrees, the downstairs was cold- the windows and doors leaked cold airHeat never got above 73 and the thermostat wouldn't allow you to set it above 75The pool was too cold to enjoy- the pool room was way too cold for anyone to lounge in it- I was the only one to brave the cold and swim only 1 timeThe hot tub was on a 2 person hot tub- would have preferred it to be in the pool room except it was too cold even thereThe fireplace was just a minimal electric heater- fake flame(paper) fake logs too- very disappointingThe pool table was nice, but warped at the corners so if you got close to the corner, the ball would go inLinens, pillows and bath towels were sub standard and needed to be updatedNeeds to have the parking area more brightly lit- very dark for night time coming and goingOverall was a nice cabin- we had 5 people and it was plenty large- sofas and theater room seat were very comfyIf I were to go again, I would prefer a newer cabin than this one- seemed a bit dated and if all of the pools were this cold, would opt out of a pool altogetherCabin was clean- had to buy a hairdryer as they were not supplied

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your honest review, Barbara. We are delighted that you enjoyed your recent stay at Cherokee Pool Lodge. We hope you had a relaxing visit. We appreciate you bringing your concerns to our attention. I have reported them to the proper department and I can assure you we will address them. We do have many luxury cabins to choose from. Several newer cabins that are closer to downtown Gatlinburg. We would love the opportunity to serve you again in the future. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings.
 
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Nice....but some things need attention!
A guest from Robert, LA recommends this property.
Stayed for 6 days in November, 2017
The cabin was very nice but it was not very clean. There was dust on baseboards and doors. My grandson ran around with no shoes the first day and his feet were very dirty from the floors. The stove would not work. Only one burner at a time would get hot. It took 2 hours to cook a simple breakfast. The oven door would not close all the way. The dryer was clogged with lint in the duct behind the dryer. We had to dry our clothes 4 times to get them dry. There was drinks spilt from previous renters on the bottom of the coffee tables. You could see the sticky all over the bottom of the tables.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your honest review, Michael. We certainly appreciate your feedback as it helps to ensure we are constantly approving. Your concerns regarding the appliances and the cleanliness have been reported to the proper departments and i can assure you they will be addressed. Please do not hesitate to contact us during your stay. We offer 24/7 staff assistance and we want nothing more than our guests to have an enjoyable, relaxing experience. Please don't suffer, call us! We hope that you will consider visiting us again in the future. We would love the opportunity to show you a true 5 star experience.
 
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Wonderful Thanksgiving
Liesa D. from Slidekk, LA recommends this property.
Stayed for 6 days in November, 2017
Our family had a great time at the Cherokee Pool Lodge. Our grandsons loved the pool and theater room. Had plenty of room for everyone. We also enjoyed fire pit. Would definitely recommend this cabin for large families. Slidell, LA

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of your family vacation, Liesa. As always, we love hearing about great family experiences. We hope that you will make plans to visit again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings! Hurry back, new memories are waiting to be made.
 
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Great Cabin Rental Experience!
Cheryl P. from New Baden, IL recommends this property.
Stayed for 2 days in November, 2017
Celebrating my sister's 70th birthday along with sister's, cousins and friends. All had a wonderful time. We didn't want to leave. We will be back!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a wonderful celebration, Cheryl! We are delighted to hear your stay was exceptional. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
 
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Cherokee Pool House Review
Debbie H. from Aubrey, TX recommends this property.
Stayed for 4 days in October, 2017
I flew in from DFW in Texas to have a few days with some family members and attend my first Tennessee VOL football game. I found this home online and couldn?t have been more pleased! The house was perfect for our group of 5 adults and 2 children. Everything was spotless and worked perfectly. We had absolutely zero problems during our stay. The only thing I might suggest would be to provide a small, single chair in one of the bedrooms upstairs for older people such as myself. Trust me, it was money well spent, and I will certainly use Elk Springs Resorts when planning my next trip to my home state.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful 5 star review, Debbie. We are pleased that you enjoyed your stay at Cherokee Pool Lodge! This is a great cabin to relax and create lasting memories together. Thank you for your suggestion, I will pass this along to the proper department. We hope that you will join us again during your next trip to The Great Smoky Mountains! Hurry back, new memories are waiting to be made!
 
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Okay... not great!
Michelle M. from Knoxville, TN does not recommend this property.
Stayed for 2 days in October, 2017
Rented the cabin for a couple nights because it said it had a fire pit area, theater, and pool/hot tub. Problem was we couldn't cook in the kitchen because the oven door was broke. The fire pit area was covered in wild mushrooms and weeds. The movie theater equipment was broke! And the towels at the pool were hand towels- no towels at the hot tub! They had me check in a few hours later the. Originally was stated- but check-out was still 10am!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We appreciate your review, Michelle. We truly value your feedback as it helps to ensure that we are always improving. It is regrettable that you faced so many issues during your stay. I do show you reported, on October 10th, the oven door and theater issues. It looks as though our maintenance man was able to address these concerns within a couple of hours. We show he secured the oven door and assisted you with the control in the home theater. I am sorry we were unaware of your additional complaints, as we are always here to serve you. We offer 24/7 staff assistance and we love helping our guests! Our check in time begins at 3 I am sorry if you assumed this meant all cabins are ready exactly at 3. This mean we begin releasing our cabins at this time. We typically will call and give all of our guests at estimated time of when their cabin will be available. We do often offer late check outs upon request. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
 
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It a wonderful place to spend your vacation!
Santoshkumar N. from Maryland Heights, MO recommends this property.
Stayed for 2 days in September, 2017
I have visited smoky mountains 3 times and this cabin is the best one till date.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your kind review, Santoshkumar! It sounds like you chose the perfect cabin for you and your family to relax and create lasting memories together. We hope to become a part of your vacation plans for years to come! Hurry back, new memories are waiting to be made!
 
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Overpriced
Sam R. from Hermitage, TN does not recommend this property.
Stayed for 4 days in July, 2017
Big property, set in a "suburbia" type setting with other cabins within spitting distance (not secluded) and priced way too high for what you get. Filthy property, trash all over parking area and surrounding grounds when you first arrive. Windows covered in dirt and spiderwebs, all kinds of maintenance issues throughout the property. Decks were filthy, green moss growing on them, Crunchy carpets, missing thresholds exposing nails to the main walking areas.outdoor furniture was covered in slime, unusable. "Heated" pool was too cold to use even for my teenagers. Fungi growing in the hottub. Appointed with the cheapest appliances available, the oven door does not even close leaving a 2 inch gap and heating the entire house while baking. Poorly provisioned, says sleeps 12 but only service for about 6-8. VERY disappointed for the amount of money charged...

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are very sorry to hear how disappointed you were with your cabin stay. I am sharing the review we received from the guest that checked out the day you checked in, "We really enjoyed our stay in this cabin. We went with our children, my sister and her family, and our parents. We made wonderful memories and enjoyed the cabin so much." I am not sure how a cabin could go from a 5 star review overnight, but we did provide you with a refund in the amount of $531.79 due to the fact that there were a couple of maintenance issues that should have been handled prior to your stay and we overlooked this. For the record, our pools are all kept between 82-84 degrees. If we put the temps any higher, we would quickly burn out the pool heater. Also, all of our hot tubs are drained, cleaned and sanitized between each guest stay. The cleaners then take a time and date stamped photo and after reviewing it, the hot tub was sparkling clean prior to your stay. All of our kitchens are stocked according to how many people the cabin sleeps and this is routinely checked by our QA staff and replenished as needed. This was done after you checked out and was found to be adequately supplied. We strive to provide our guests with nothing but a 5 star stay, however, it appears that you did not enjoy your cabin selection. It is clearly not our intention for our guest stays to be anything less than stellar.
 
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Wonderful Cabin
Martha L. from Mill Spring, NC recommends this property.
Stayed for 6 days in July, 2017
We really enjoyed our stay in this cabin. We went with our children, my sister and her family, and our parents. We made wonderful memories and enjoyed the cabin so much.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your kind review, Martha. As always, we love hearing about great family experiences. We hope you are already planning your next visit. Hurry back, new memories are waiting to be made!
 
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Cherokee Pool Lodge
A guest from Lees Summit, MO recommends this property.
Stayed for 7 days in July, 2017
Very nice place. Could use minor TLC but wonderful location and great for a multi family get away.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your review, Joseph. We appreciate your feedback as it helps us to ensure that you enjoy each visit. Customer satisfaction is important to us and we hope you will consider Elk Springs Resort during your next visit to Gatlinburg.
 
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Wonderful stay at Cherokee Pool Lodge
John S. from Louisville, KY recommends this property.
Stayed for 4 days in June, 2017
The house was real nice and roomy for the 10 of us. It is located about 25 minutes east of Gatlinburg, but the drive to Gatlinburg is easy on good roads. We ate some meals out at the Apple restaurant a few miles north on highway 321. We just had one minor issue that the can opener didn't work but the management company brought one over for us immediately.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your kind review, John! We are elated to hear your stay was exceptional. Thank you for contacting us when you discovered the issue with the can opener. We provide 24/7 guest assistance and welcome the opportunity to assist you while you are our guest. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
 
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Cabin With Everything
A guest from Lenoir CIty, TN recommends this property.
Stayed for 5 days in June, 2017
This cabin has everything you would want. The indoor pool was very spacious. We had a problem with ventilation which was handled promptly by the company. Sadly we were not able to use the poor our last night. The theater room was a hit with our family. The recliners were awesome. The pool table was convenient and allowed us to play pool and visit. The cabin floors could use a good cleaning though. Some of my family went barefoot and their feet were black. I also found trash left by prior visitors on the porch.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for taking the time to share your feedback with us, Rebecca. As you saw firsthand, we welcome the opportunity to assist you should any issues arise during your stay. We are happy to hear the ventilation issue was taken care of quickly. We are sorry you were not able to use the pool on the last night. The safety of our guests is our top priority, and once the levels were found to be high, we did not feel that it would be in your best interest for you or your children to be in the pool until the levels had time to normalize. The levels are checked prior to each arrival to ensure the chemicals are balanced. Even with diligent preventative maintenance, situations such as this can occur. We can understand this can be disappointing, and sincerely apologize for the inconvenience experienced. Thank you for bringing the cleanliness of the floors and porch to our attention. Your feedback will be forwarded to our housekeeping supervisor. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
 
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Cherokee Pool Lodge
A guest from Litchfield, OH recommends this property.
Stayed for 7 days in May, 2017
The cabin was clean, beds were comfortable. We enjoyed the pool, hot tub and fire pit, we especially liked the theater room!The pool was good size and a perfect temperature! The views from the decks were very nice too. The management company was very helpful and responded quick when we had a question. Overall we had no issues,I would rent again from Elk Springs Resort.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your kind review, Donna! We are elated to hear you enjoyed your stay. It sounds like many wonderful memories were made during your visit! We enjoyed having you as our guest and hope you will make plans to stay with us again soon.
 
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Cherokee Pool Lodge in Cosby
Amy B. from East Lansing, MI does not recommend this property.
Stayed for 7 days in April, 2017
The property was not as clean as expected. There was visible dust/lint under master bed and at baseboards in the bedrooms. I had to move a chair in the living room and there was also dust/dirt noted under that chair. There was a piece of cheese out on the deck underneath a deck chair (deck that had the grill on it) There was no vacuum cleaner in the home so we couldn't sweep ourselves. Additionally, the pots and pans in the kitchen were in very poor condition. They are scratched up and need to be replaced. There was no corkscrew in the kitchen. The hottub had a smell on mildew that was notable starting our first day. Last, there needs to be more lighting in the home. It was very dim, especially in the kitchen. We love the Smokies and have stayed on Amet Way several times before in a different home and I was not as happy with this home's condition as with the other homes we have stayed in.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your experience with us, Amy. We can assure you, this is not our standard for cleanliness. Your feedback has been forwarded to our housekeeping supervisor for evaluation. Should you arrive and find any issues such as this, please contact us. We welcome the opportunity to address any issues discovered, if only given the chance. We provide 24/7 guest assistance to ensure that you are taken care of to the best of our ability throughout the duration of your stay. We sincerely apologize for any inconvenience experienced and hope you will consider staying at Cherokee Pool Lodge again during your next visit to Gatlinburg. This truly is an exceptional property that is sure to become one of your favorite locations on Amet Way.
 
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Great Stay!
A guest from Columbia, TN recommends this property.
Stayed for 6 days in March, 2017
Great cabin overall. Kitchen was ill equipped with hardly any usable pots and pans to cook with, and what was there was in terrible condition. Two 8 inch skillets does not cook well for a group of 10 people. That being said, we really enjoyed the pool, pool table and theater room. This cabin also has tons of room and never feels crowded. the beds are all memory foam which was great! Grill did not work when we were there and maintenance did not fix it. Otherwise, we did call maintenance for a couple items an they were very responsive and fixed the issues immediately. I wasn't crazy about being so far away from Gatlinburg, it was farther than I thought but that is separate from the cabin which we really enjoyed. The kitchen table was huge, nice for everyone to sit and eat, but not so good if you need to sit any length of time. It was tough for the older folks in our group to sit and play games. A suggestion I have is to put a 4 person table and chairs in the large empty space in the living area for game playing.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your feedback, Laura. We welcome our guest reviews as a way to continuously improve our services. We are very sorry about the pots and pans. We do check our stock regularly and replace them as needed, as well as keep a few sets on hand in our supply room. We would have welcomed the opportunity to bring you a brand new set if we were made aware that the ones there were inadequate. I do apologize for the grill not working. It needed a new igniter that had to be ordered, but it could still be lit manually using a lighter. We are pleased to hear that you otherwise enjoyed the cabin and appreciate your suggestions on some cabin changes that could be made to make our guest stays more comfortable. We hope you will consider a future stay with Elk Springs Resort!
 
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Awesomeness
A guest from Rome, GA recommends this property.
Stayed for 5 days in March, 2017
Plenty of room for the kids to run around and be kids. Wish we hadn't scheduled so much to do while we were there and just chilled at the cabin. It was a perfect location too. Far enough away from all the crazy traffic but an easy drive to all the attractions. We had a great time!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Patricia, thank you for providing us with such wonderful feedback on Cherokee Pool Lodge. The amenities, along with the full size indoor pool, provide you with lots of entertainment for sure. But, we are pleased to hear that you ventured out and took in some of the local sights and attractions too. There is so much to see and do here in the Great Smoky Mountains that you cannot possibly fit it all in with just one trip. We think you will agree. That is exactly why Elk Springs Resort offers all of our guests a 10% discount off their next stay. It's our way of showing our appreciation for your repeat business and it allows you the opportunity to make more mountain memories with your loved ones.
 
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President's Weekend Getaway
Shannon D. from Kirkwood, MO recommends this property.
Stayed for 3 days in February, 2017
Our large family had a fantastic weekend swimming, hiking and being lazy in the hot tub. Pool was an awesome 90 degrees!!! This was perfect for our little kiddos - they could swim for hours without getting chilled. Absolutely perfect. The decks on each level were a lovely addition with stunning views! Would definitely do this again.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a wonderful holiday celebration! We are excited to hear how much the kids enjoyed the pool. We enjoyed having you as our guest and hope you and your family will make plans to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
 
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Mountain Christmas
A guest from Princeton, IN recommends this property.
Stayed for 5 days in December, 2016
The cabin was amazing. Clean and well supplied. The beds are extremely comfortable, and the jetted tubs in each room were a plus. However, one tub would not work, the pool was way to cold to enjoy, and we had to plunge the toilets a lot. Just a few minor adjustments and this would be a fantastic place to vacation.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your holiday experience with us, Rebecca. We are sorry about the issues that you reported. Our pool temperatures are kept at a constant 82-84 degrees. Anything warmer than this will burn up equipment after awhile. We keep the air temperature in the pool rooms the same so that you can enjoy this special amenity. We found out the jacuzzi tub had air in the lines causing it not to work. We welcome the opportunity to correct any issues during your stay and would have gladly sent maintenance out to correct these problems for you if they had been reported. We appreciate your business and we are glad you enjoyed your Christmas holiday with Elk Springs Resort!
 
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Spitzley vacation
Sharon S. from Adamsville, TN recommends this property.
Stayed for 2 days in December, 2016
Was soon fun. Crafts,pool,decorating Christmas cookies, great food, time shared with all.4

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a special family vacation, Sharon! It sounds like many wonderful memories were made. We enjoyed having you as our guest and hope you will make plans to come back and visit us often!
 
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Horrible stay
Anthony L. from Hialeah Gardens, FL does not recommend this property.
Stayed for 6 days in November, 2016
This stay was the worst experience ever. I will never stay nor recommend elk springs resort again!!! Disgusting cabin. We had a problem every singleDay we were there.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for reaching out to us. We would like to assure you, the issues you experienced during your stay do not reflect a typical stay with us. In almost all cases, our team of maintenance technicians are able to repair any issue that may occur during your stay. Even with their best efforts, a part was needed to complete the repair for both the hot tub and pool and unfortunately neither arrived before your departure. This was an isolated event with both of these items, as it has not happened prior to nor since the repair was made. We are happy to report both the hot tub and the pool are fully functional once again. We understand the disappointment experienced by you and your family in not being able to use these amenities. Thank you for giving us the opportunity to try to rectify the situation. We hope the resolution offered is acceptable and shows you and your family that we do care about you as our guest.
 
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Cherokee Pool Lodge - Amazing
Shyann M. from Knoxville, TN recommends this property.
Stayed for 2 days in October, 2016
We went with a BIG group for a couple of days and had a great time! Everything was beautiful and kept up very well. We WILL be returning in the future!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your kind words, Shyann! We are delighted to hear we exceeded your expectations. We hope you will consider making Elk Springs Resort part of a new tradition when visiting our beautiful Great Smoky Mountains.
 
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Not the best
Matthew T. from Toledo, OH does not recommend this property.
Stayed for 2 days in October, 2016
Huge problems and tried to have maintenance take care of it and still not fixed then to not have a call back about not getting it fixed.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for taking the time to share your experience with us, Matthew. We sincerely apologize for the issues you experienced during your stay. We would like to thank you for bringing these issues to our attention, and allowing us the opportunity to correct them during your stay. We strive to ensure that any and all issues in the cabin are handled quickly. We provide 24/7 guest assistance for this very reason. Your review certainly concerns us, as all reported issues are handled to the best of our ability. After speaking with the technician, he stated that while he was able to correct the main issues, the sound bar was not working on the living room television. The television was fully functional when he left the cabin, only without the sound bar. We are sorry you feel that you did not receive the quality of customer service that we pride ourselves in providing. One of our representatives tried to contact you once the technician finished the repairs at the cabin to make sure each issue was taken care of. The phone immediately went to voicemail. She did leave a voicemail and asked you to call us if we could assist you in any way. We can understand your disappointment and apologize for any inconvenience experienced.
 
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Family Vacation
Lisa M. from High View, WV recommends this property.
Stayed for 6 days in September, 2016
We had a great time and the cabin was very nice.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful review, Lisa! We are delighted to hear you had a great stay. We enjoyed having you as our guest and hope you will make plans to come and visit with us often.
 
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Another Great Vacation at Elk Springs Resort
Michael W. from Pensacola, FL recommends this property.
Stayed for 6 days in September, 2016
This is the fourth trip to the Smoky Mountains and the fourth time we've stayed at an Elk Springs Resort cabin. There will be definitely be another and another. This time we stayed in the Cherokee Pool Lodge which is a larger cabin than the others we've stayed in, but it was in the same fantastic condition as all of the others. It was super clean and ready for us earlier than promised. We did have one minor issue. The refrigerator was not cooling properly. I made one call to the office and was immediately told how the issue was going to be resolved. They delivered on their promise. The communication continues to be better than I've experienced anywhere else. We can't wait to take our next trip to the Smokies with Elk Springs.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing Elk Springs Resort to be part of such a wonderful vacation, Michael! We consider each return stay an honor and will welcome any opportunity to make your stay exceptional. Thank you for reaching out to us when you discovered the refrigerator was not cooling. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly and completely. Your satisfaction is our top priority! We hope you will consider staying with us again during your next visit to Gatlinburg. Hurry back, new memories are waiting to be made!
 
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Cherokee Pool Lodge
A guest from Brodhead, KY recommends this property.
Stayed for 2 days in September, 2016
Overall, it was a satisfying trip for the weekend. If you are looking for a cabin with a view this is not it.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are happy to hear you enjoyed your weekend get-away, Blake! We are sorry to hear you were disappointed with the view from the cabin. Please contact us when you are ready to start planning your next stay. One of our experienced sales representatives will be happy to assist you in finding a cabin that will not only meet, but exceed your expectations. We enjoyed having you as our guest and hope you will come back and visit with us again.
 
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Poor
A guest from Sterling heights, MI does not recommend this property.
Stayed for 6 days in August, 2016
I was extremely disappointed in the way the cabin looked when we arrived that evening..1st off I cleaned and swept the floor from all the stuff that was left. The sheets on the master bedroom first floor weren't clean they actually had a Breathe Right strip stuck to them. The carpet in the bedroom had so much dust on it you could write your name on it, the blankets in the theater room weren't clean they had chocolate on one of them the other had some kind of liquid harden to it.. Second the hot tub was low on water and the middle on the night we arrived sprayed water all over the floor no way to turn off hot tub called maintainice the next morning and was hours before someone showed up my husband and I spent the morning sucking up water for about an hour.. We never even used the Hot Tub because at the point of the cleanliness of the cabin we didn't trust the chemicals being ok in it.The coffee pot lid was broken , the toaster was broken the bottom falls off so you couldn't move it, your garbage can didn't even have a lid. The outside of the stove needed a rag taken too it.Your theater room which is a huge sell for you also should say in your listing only works with DVD nothing else, and half of the wires were unhooked. Also, the cup holders in the chairs need to be cleaned since most of them had spilled sticky stuff.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your experience with us, Amber. We are sorry to hear you were disappointed in your stay at Cherokee Pool Lodge. Your feedback has been shared with our housekeeping supervisor. We can assure you, this is not our standard. These issues will be addressed. Please do not hesitate to let us know during your stay should you arrive and find that any area of the cabin needs our attention. We are always happy to send out one of our housekeepers to ensure that any cleanliness issues are taken care of. We apologize for the delay in maintenance arriving at the cabin. We do see that he arrived at the cabin an hour and twenty minutes after the initial phone call was received. While we can certainly understand your frustration, please understand that our technicians have to make sure they have the proper supplies for each job as well as allow for the time needed to drive to each cabin. We sincerely apologize for the issues you experienced during your stay and hope you will consider staying with us again.
 
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Great Away in the Smoky Mountain
A guest from Memphis, TN recommends this property.
Stayed for 4 days in August, 2016
It was so much fun staying at Cherokee Pool Lodge. Our three kids loved the pool and movie theater as well as the hiking in the mountain. We went and spent the time in the creek and came back to play in the pool every day. Only downside thing was that minor maintenance issue with hot tub on the third floor that it was spraying the water out of one of the sprayers onto the floor where we had to clean up the floor after we used the hot tub. After the first night, we just didn't use the hot tub because of that. Other than that, everything else was good.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for taking the time to share your wonderful experience with us, James. We are excited to hear how much you enjoyed your stay at Cherokee Pool Lodge. We are sorry to hear about the issue you experienced with the hot tub. Please do not hesitate to contact should you find that any of the amenities are not functioning correctly. We offer 24/7 guest assistance to ensure that any need that arises can be handled quickly. We want you to be able to fully enjoy each and every amenity available throughout the cabin. Please don't suffer, call us. We love assisting our guests! We enjoyed having you as our guest and hope you will make plans to visit with us again. Hurry back, your next adventure awaits!
 
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Cherokee Pool Lodge
James T. from Chesterton, IN recommends this property.
Stayed for 3 days in July, 2016
We all enjoyed this property very much. The websites pictures were spot on. The Pool room was great. The ability to go straight to the property and enter a code on the keypad was good. We ended up getting there later that we expected, and not having to wait on anything else was nice. The directions to the Cabin were good. The property was in great condition. About a half hour from Gatlinburg, within an hour of Pigeon Forge. We were able to go to attractions in both cities. 15 min away from white water rafting. Wish we had booked it for a couple more days.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful review, James! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will make plans to stay with us again!
 
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Awesome Birthday Weekend at Cherokee Pool Lodge!
A guest from Lilburn, GA recommends this property.
Stayed for 2 days in July, 2016
Our family and friends spent my birthday weekend at Cherokee Pool Lodge. The online pics. does not adequately describe the beauty of the cabin. We were surprised at how clean and nice everything was. The bedrooms were spacious & bathrooms were well stocked with towels. The washer/dryer were nice to have at our disposal. The kitchen was well stocked and the seating in the kitchen proved to be spacious enough for us. The pool, theater, and hot tube rooms were big hits with our group. There is plenty to do in the cabin, if you don't go anywhere you feel as if you've not missed out on any fun. The only thing you will need to bring is you, your clothes, and food. If you forget anything, there is a Walmart not far from the property. The customer service was top notch. We had to call for an extra tank of propane for the grill and the request was met within the time-frame provided. There was also an issue with the projector in the theater room, the picture went black in the middle of watching a movie, which was a quick fix. There was a small black bear that visited us! The first morning he sniffed around the yard, went to the cabin across the street and jumped into a truck (parked with the windows down) - found a McDonald's bag & jumped out with the bag.The following morning, he came back, attempted to get into the trash cage. After not being successful, he came to the front door, looking into the cabin at us taking pics of him. He was not in a hurry and wasn't aggressive-I'm sure when winter is approaching he won't be so nice. When we were leaving we had to leave a couple of bags of trash in the cabin because the 2 small cans provided inside the cage were full and we didn't want to give the bear reason to come back. We relayed this to customer service and they were more than understanding. I would definitely recommend this property to family and friends. We were already talking about coming back before we left.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a special birthday celebration, Capraro! We are happy to hear you were able to enjoy so many of the amenities at the cabin. It is always exciting to be able to watch our local black bears in their natural habitat, at a safe distance of course. We are happy you and your family were able to share in that experience. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of your birthday plans for many years to come. Hurry back, new memories are waiting to be made!
 
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Best stay
Mindy F. from Lewisburg, OH recommends this property.
Stayed for 4 days in July, 2016
We had a great time. It was close enough to gatlinburg and the smokeys. We will be back to stay with elk springs for sure. When ever we had a problem or question they were right there to help. Thanks again for such a great stay !!!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your 5-Star review, Mindy! We are delighted to hear your stay was exceptional. We would consider it an honor for you to come back and stay with us again. Please contact us when you are ready to start planning your next get-away. One of our friendly sales representatives will be happy to assist you in finding your dream cabin. Hurry back, wonderful memories are waiting to be made!
 
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Beautiful Cabin needs some TLC
Linda P. from Swanton, OH recommends this property.
Stayed for 6 days in June, 2016
The Cherokee Pool Lodge is a beautiful cabin with many amenities... when they are working. During our week long stay, the gas grill broke, (was also very small for a 12 person cabin), the theater room projector needed repair, the hot tub broke and the pool heater went out. Elk Springs resorts was very responsive and made the repairs they could but it seems a shame that this many things needed to go wrong in a one week period. Seems like routine maintenance is not kept up with. The pool heater was the result of a lengthy hot water tank leak that traveled across the utility room and caused the wires in the pool heater to be affected. I hope the owners look into a routine maintenance plan and check up for their property so it can be enjoyed in the future.On a further note 5 of the 7 swimmers in the pool during our stay came home with double ear infections. May need a better water cleaning plan and chemicals.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your experience with us, Linda. We appreciate your feedback, as it helps us to improve the quality of each stay. We are sorry to hear that there were so many issues during your stay. We are happy to see that the issues were able to be resolved. We perform regular preventative maintenance at each of our cabins. Even with the best preventative maintenance, issues will arise. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to our beautiful Great Smoky Mountains.
 
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Awesome getaway!!
Tiffaney H. from Jax, FL recommends this property.
Stayed for 6 days in June, 2016
What an awesome cabin!! The cabin is beautiful located close to gaitlinburg and minutes away from a Walmart. Everything needed except food was provided can't wait to return :)....

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for taking the time to share your feedback with us, Tiffaney! We are pleased to hear you enjoyed your stay. Cherokee Pool Lodge will certainly spoil you! We hope you will make plans to come back and stay with us again in the near future.
 
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Awesome
Amber B. from Lima, OH recommends this property.
Stayed for 6 days in May, 2016
The cabin was great everything I expected! Had a few encounters with for instance our check in was pushed off because of cleaning. Whoever had the cabin the night before had a party and left trash everywhere. Which caused bears to come searching for food and then we cooked out a couple nights later and the bears Climbed the balcony! Scary too say the least!! This caused us to stay or not leave at night!! But everything else was great!!!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for sharing your experience with us, Amber. We are happy to hear you enjoyed your stay. We can certainly understand how this could be scary! Black bears are native to our area, and as such wander throughout searching for food during the warmer months. We can assure you, bears climbing the balcony are not a normal occurrence. They usually feast off from berries in the more wooded areas, away from people. We do urge all of our guests to be aware of their surroundings while visiting, as this is their home as well. We sincerely apologize for the inconsideration of the previous guest in leaving their trash behind and delaying your check in. We would also like to offer an apology for what turned out to be a scary experience. We hope you will consider coming back and staying with us again. Please contact us when you are ready to start planning your next get-away. One of our experienced sales representatives will be happy to assist you in finding the perfect cabin.
 
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Wedding of our dreams!
Kristen R. from Chatanooga, TN recommends this property.
Stayed for 2 days in May, 2016
3 weeks before our wedding we had to find a new place to have it. This cabin was booked out for a month with the exception of the 2 days of my was meant to be. The pool and theatre room were perfect for the kids when the wedding was over. We also got to see a mama bear and 3 little cubs walking around. The place was just perfect. We will definitely be back hopefully for our aniversary!!!! Everyone from the first person I talked to, to the last was wonderful and helpful!!!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for allowing us to be a part of such a wonderful celebration. Congratulations! It was certainly meant to be. The memories made during your visit will surely last a lifetime! We hope you will consider making us a part of anniversary plans for years to come.
 
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Time of our Life
Angela N. from Louisville, Kentucky recommends this property.
Stayed for 3 days in May, 2016
We could not believe it when we walked in the door of the cabin. This cabin far exceeded our expectations. The pictures does not do it justice. it is far more beautiful in person. There were only a few things that I would take into consideration. 1. if you plan on cooking for a big group, bring your own pot and pans, the pot and pans are not large enough for a big group. 2. watch out for the front pouch railing, they are beginning to rot and one of the children almost fell through one of them. 3. make sure management checks the propane tank to the grill before you arrive.Other than that, we had the time of our life.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are so happy that you enjoyed your stay at Elk Springs. Thanks for taking the time to review us and let us know of the issues! Rest assured Elk Springs Resort takes every suggestion to heart and all issues are looked into for the guests safety and happiness! We do hope that you return to stay with Elk Springs Resort!
 
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Cherokee Pool Lodge
A guest from Beckley, WV recommends this property.
Stayed for 7 days in May, 2016
The unit was very enjoyable. The unit was as advertised with regard to layout and amenities. The manager provided excellent service and was very kind. The family loved the pool table, the jacuzzi, and the pool was wonderful!! I would highly recommend this unit. We shall return.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are pleased to hear that the cabin exceeded your expectations. It sounds like great memories were made during your stay! We hope you will consider making Cherokee Pool Lodge a part of your vacation plans for many years to come! Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
 
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Loved our stay
Bethel R. from Hatfield, KY recommends this property.
Stayed for 3 days in April, 2016
Our vacation at Cherokee pool lodge was nothing less than amazing!! Everyone was great to communicate with, the cabin was clean and spectacular we are going to make this a yearly tradition here! Can't wait it go back!!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are happy to hear we exceeded your expectations! Cherokee Pool Lodge will certainly spoil you. It is an exceptional cabin, with top-notch amenities. We look forward to helping you make this an annual tradition. Please keep in mind, as a returning guest you will receive 10% off all future stays. We hope to see you soon!
 
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Wonderful Family Getaway
Laura M. from Union, KY recommends this property.
Stayed for 4 days in April, 2016
We had a great time at the Cherokee Pool Lodge!! Lots of space for our family to spread out. The movie theater, pool and hottub were great for everyone - we always had plenty to do! We weren't too far from Gatlinburg making it a very easy trip into town. Would definitely recommend.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your 5-Star review, Laura! We love to hear that the cabin exceeded your expectations. We pride ourselves in providing cabins that you never want to leave. With so much to do in the cabin, sometimes it is easy to forget how much there is to do downtown. We hope you will be able to come back and enjoy Cherokee Pool Lodge again in the near future.
 
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Great Family Vacation
Matthew R. from Fort Gratiot, MI recommends this property.
Stayed for 3 days in April, 2016
The Cherokee Pool Lodge was a fantastic destination for our family of 6. The kids had a wonderful time in the pool, which was much larger than expected. The theater was a great spot for the kids to wind down at the end of the day. The cabin was beautiful. We can't wait to return!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your 5-Star review, Matthew! It warms our heart to hear that your family had a great time. It sounds like many wonderful memories were made during your visit. We agree, it is certainly an exceptional cabin. We hope that you will consider making Cherokee Pool Lodge your new home away from home when visiting our beautiful Great Smoky Mountains.
 
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Great Getaway! This cabin has it all.
Reviewed by: A guest recommends this property.
Stayed for 2 days in March, 2016
We had a great stay at Cherokee Pool Lodge over my 11 year old son's spring break. The cabin was perfect for my son who loved hanging in the huge theater room and swimming in the pool. Our stay occured during the NCAA basketball tournament, so we enjoyed watching games from the hot tub room that includes a tv. Speaking of which, tv's are everywhere. This was an overall great cabin and I would highly recommend it to friends.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are delighted to hear you enjoyed your visit! Spring is around the corner. It's a nice time to start thinking about a return trip to Gatlinburg. We hope to see you again soon!
 
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Room for All...and then some.
Roger R. from Russiaville, IN recommends this property.
Stayed for 5 days in March, 2016
Cherokee Pool Lodge is an amazing cabin and our family of 12 was able to stay comfortably. There is so much to do and the GSM National Park is right beside the cabin. The pool was as warm as bath water, which made swimming a joy. The hot tub and pool table were also great. The kitchen was well equipped and the entire cabin was clean. There were a couple of maintenance issues, but they sent someone out quickly to address the them.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you so much for your review! We are glad that we were able to address any issues that you had. We strive to keep our guests happy and relaxed during their stay. We hope that you choose to visit Elk Springs again for your next vacation or weekend getaway!
 
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Some good some bad.
Nicole B. from Chattanooga, TN does not recommend this property.
Stayed for 2 days in March, 2016
I have rented in this area four times before. I like the location and the fact I don't have to climb a sketchy hilly road to get there. I was disappointed because the ac unit on the second floor was broken and it took until 9 to fix it. The repairman let a bird into my bedroom when he opened the doors and I have a phobia about birds. Last time I rented 209 and we had maintenance issues with the electricity. That is why I didn't rent it again. I liked the floor plan better on this condo but it's annoying not to be able to enjoy your cabin for a whole night because it's 85 degrees in the movie room (literally) and you are waiting for not one but two different maintenance men to come fix it until 830. After that it still took Awhile for it to cool down. It was very disappointing. I normally rent for a week and didn't this time because it was unavailable. So it already seemed like a short trip (include an hour was taken from me in daylight savings time on Sunday morning). I felt I didn't get my money's worth and will probably not rent again. I was impressed with 107 with their outdoor deck layout and will probably get a week from them this summer.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Nicole, we are sorry that you had an unpleasant stay due to the AC unit not working properly. We cannot predict when an amenity might malfunction and do our best to remedy the issue in a timely manner. Please take into consideration that this cabin is 40 minutes from our maintenance shop and we had to gets parts and a tech out there to assist our maintenance staff with the repair. However, they were able to get it repaired for you as quickly as possible so as not to further inconvenience your stay. Thank you for understanding and we hope you will consider a future stay with us.
 
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Great memories!
A guest from Morganza, Louisiana recommends this property.
Stayed for 5 days in February, 2016
Cherokee Pool Lodge was great! Kids had a blast with the pool and movie room! Everything was clean and met expectations. Only problem was fireplace did not work, but that was ok. Highly recommend this cabin for families with children!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your review, Padra. We want you to know that we welcome the opportunity to address any issues you may have with your cabin amenities while you are our guest. A call to our Customer Service department and a maintenance employee could have been to your cabin within minutes to help with the fireplace issue. Often times, our guests don't realize that the fireplace operates on a timer. This is located on the side of the fireplace and is used much like a kitchen timer. Besides this minor issue, it sounds like your whole family enjoyed the other awesome amenities at Cherokee Pool Lodge and you were able to make the most of your winter vacation here! The full size indoor pool and large theater room for movie watching is a hit with young and old alike! Feel free to check out some of our other luxury cabins and book a return trip with Elk Springs soon!
 
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Awesome secluded cabin!!!
Dana A. from Lafayette, LA recommends this property.
Stayed for 7 days in January, 2016
We stayed in this cabin last week and it was awesome. The staff at Elk Springs Resort was there anytime we had questions about the cabin. We highly recommend this cabin and these great people. The mountains are spectacular when covered with the white snow. Pigeon Forge and Gatlinburg was awesome. My wife and I had a great time together. We needed it!!! Our thanks and gratitude goes out to the staff of Elk Springs Resort. We will return sometime soon.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for the great 5-star review, Dana! This is an amazing cabin that provides our guests with some wonderful amenities. The full size indoor pool and the large theater room are a hit with both young and old alike. We are pleased to hear that you enjoyed your Great Smoky Mountain getaway and that Elk Springs Resort provided you with outstanding customer service. We hope you will return again very soon!
 
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So very nice!
Debbie S. from Shepherdsville, KY recommends this property.
Stayed for 3 days in January, 2016
We had a wonderful time, and the cabin was perfect . We had to call maintenance to look at the indoor pool, didn't seem warm enough. They were there within the hour. Everyone was nice, and the cabin was very clean. Can't wait to go back!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your business and kind review, Debbie! What a great way to spend time enjoying the Great Smoky Mountains! Having your own personal indoor pool right inside your cabin is pretty awesome! We keep our pool water and room temperatures around 84* at all times. We are unable to set the temperatures any higher due to the amount of condensation and wear on the pool equipment it would cause. We welcome the opportunity to address any issues you have during your stay and we appreciate you requesting maintenance for this problem. We would hate for you not to be able to enjoy all of the great amenities Cherokee Pool Lodge has to offer. When you are ready to return, be sure to let us know that you have stayed with us in the past and take advantage of a 10% repeat guest discount!
 
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Amazing stay at Cherokee Pool Lodge
Greg N. from Asheville, NC recommends this property.
Stayed for 5 days in December, 2015
The cabin was gorgeous and fit our 8 guests comfortably. We had a great time, and were particularly impressed by the larger-than-expected pool and comfy movie theatre room.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your 5-star review. This cabin has a unique layout and the theater and swimming pool are the icing on the cake! Thank you for your positive feedback. We hope you will consider a future stay with us.
 
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trip
Daniel M. from Fort Necessity, LA recommends this property.
Stayed for 6 days in November, 2015
The cabin was better than we ever expected.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your wonderful review, Daniel! We are delighted to hear we exceeded your expectations. You certainly chose the perfect cabin to relax and unwind from the hustle and bustle of everyday life. It truly is a hidden gem! Please take advantage of your 10% repeat guest discount at the time of your next booking!
 
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Paradise
A guest from Huntsville, AL recommends this property.
Stayed for 2 days in October, 2015
The cabin was exactly as featured! Very gorgeous. My son had a blast swimming in the pool and I was very surprised to see how big the pool actually was. We actually got to check in early as well which was great! It was fully stocked as promised and we didn't need a thing during our stay. We did have to call and make sure we were at the right place and the lady was super nice and friendly. She let us know if we needed any help with directions or info she would be more than happy to help as well. I will definitely be booking again in this cabin!

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We appreciate your 5 star review, Brittany and thank you for being our guest! This cabin is quite spacious and the full-sized swimming pool in the lower level and the large theater are added bonuses that keep guests coming back for repeat stays here! We pride ourselves in providing excellent customer service and we are pleased that you found our staff to be friendly and helpful. We look forward to your return stay and want to remind you to take advantage of our 10% repeat guest discount.
 
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GREAT PLACE!
Joshua T. from Clarksville, TN recommends this property.
Stayed for 3 days in October, 2015
Loved staying here. Cabin was clean and perfect accommodated. The pool was in perfect condition. My family and I were very comfortable in this cabin.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Joshua, it sounds like you made the perfect cabin choice for you and your family! It is a great place to enjoy with a full sized swimming pool inside for you to enjoy as well as the neat movie theater! We hope you return for another stay with us and take advantage of a 10% repeat guest discount! We greatly appreciate your business.
 
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Great Cabin
A guest from Gaffney, SC recommends this property.
Stayed for 3 days in October, 2015
It is a beautiful cabin. I would definitely return to this particular cabin. Although, the projector did not work so I couldn't enjoy the theater.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for the review, Keshi. We would have loved the opportunity to resolve the theater problem while you were our guest. Our maintenance staff could have been dispatched and been out to the cabin within an hour or less to fix this for you. We did find that someone had tried to plug something into our electronic equipment, which we do not allow, and this resulted in the projector not working. We were able to get this fixed for our next guest in a matter of minutes. Customer satisfaction is very important to us and your feedback helps us to continually improve our services. We appreciate your business and hope you will consider a return stay with us.
 
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Anniversary Getaway
Anthony L. from Cordova, TN recommends this property.
Stayed for 2 days in September, 2015
It was outstanding everything was perfect and scenery was absolutly beautiful

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
We are pleased that you enjoyed your stay with us while celebrating your anniversary. It is our pleasure to offer you this beautiful cabin to enjoy. Customer satisfaction is very important to us. Thank you for letting us know that everything was outstanding. We look forward to having you back as our guest again in the future.
 
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A couple unresolved maintenance Issues
Charles B. from Memphis, TN recommends this property.
Stayed for 3 days in September, 2015
This was my forth vacation stay with Elk Springs Resort. We have always enjoyed our previous stays at the main resort in Gatlinburg. We decided to try a cabin with a indoor heated pool along with the usual home theater room during our last stay from 9/18/15 through 9/21/15. The Cherokee Pool Lodge was located in Cosby, TN. The cabin was beautiful and just what we had come to expect from Elk Springs Resort. Our only problems were the maintenance issues we experienced with both the theater system and the pool. The theater system was not working and the heated pool was cold. Management was notified but failed to resolved problems with the theater system and the pool was not heating until our last night of a three nights stay. Mind you that the theater system and the pool were our main reason for selecting this cabin. I contacted Elk Springs management concerning my dissatisfaction and have yet to hear from Elk Springs concerning this issue. I love Elk Springs properties and hope that they will address my issue soon.

Property Manager Response:
Response from Elk Springs Resort Cabin Rentals
Thank you for your review Charles. You did have a couple of unfortunate equipment issues during your stay. The pool cleaner accidentally turned the pool heater off resulting in the pool being too cold for you to enjoy your first day and someone removed the HDMI cable in the theater room resulting in a delay in being able to enjoy that. We did send maintenance out to correct these problems as quickly as they could. Customer satisfaction is very important to us and we have been in touch with you via email about the review process that these complaints go through. Please accept our apologies for these issues you had to deal with. We appreciate your patience in this matter.
 
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